Frequently Asked Questions | MiniFigureMart

How long does delivery take?

Orders are typically processed within 1–2 business days. Standard shipping transit time is approximately 3–5 business days after your order has been processed. Once your order ships, you will receive tracking information so you can follow its delivery progress.

How much does shipping cost?

We currently offer free standard shipping within the United States. For complete shipping information, please visit our Shipping Policy.

Can I return an item if I’m not satisfied?

Yes. Please review our Refund Policy for return eligibility, instructions, and refund details.

What if my item arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, please contact us at CS@MiniFigureMart.com with your order number and clear photos of the issue. Our support team will review the problem and help provide an appropriate resolution.

Can I cancel my order?

You may request to cancel or modify your order within 24 hours of placing it. Please contact our support team as soon as possible. If the order has already been processed or shipped, cancellation may no longer be possible.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email containing your tracking number. You can use the tracking information provided to monitor the delivery status of your package.

Do you ship internationally?

Currently, MiniFigureMart ships within the United States only. We may expand our shipping destinations in the future.

How can I contact customer service?

For questions about your order, shipping, returns, or products, please contact us:

Email: CS@MiniFigureMart.com
Phone: +1 657-556-6491
Address: 20036 Vanowen St, Winnetka, CA 91306, United States
Support Hours: Monday–Friday, 10:00 AM–5:00 PM